Backorders + Special Orders
Please note: Items ordered together are not necessarily shipped together. For items on backorder, or Special Order items you will be notified by e-mail if there are any delays in shipping. Please review our Special Order Policy for more info.


Special Orders
Special Order Policy These items are ordered directly from the manufacturer on a per-customer basis and are considered Special Order products: all Hand painted letters, hand painted growth Charts, personalized Italian bisque wear, personalized embroidered products and miscellaneous products (noted on each product page) Some Special Order items can take up to 8 weeks for delivery, but most take between 2-4 weeks. We will keep you updated and advise you if we expect that your order may be delayed over the anticipated time frame.

Please note: your order will be shipped to you as soon as it arrives at our warehouse, at which time the shipping method you selected during checkout will apply. For example, if you selected Expedited shipping on a Special Order item, your order may take 2-4 weeks to arrive at our warehouse and then would ship Expedited to your home in 3-5 days.

All Special Orders require payment in-full upon order. Also, because these items are made to your specifications, we cannot accept returns of Special Orders. All personalized items are non-returnable. If a Special Order item is sent back to us a refund will not apply.

Special Order cancellations must be done within 24 hours of your order date and will be accepted as long as the order has not been initiated by the manufacturer. All cancellations must be done via phone at 403 241 6633 during our regular business hours: Monday to Friday 10:00am-5:00pm MST. We will remain closed on all Canadian holidays, including Family Day. Cancellations by email will not be accepted.

Low Stock or Out of Stock

As we also have a retail store there are customers buying products that are represented on our website.  This being said, there may be situations where prouducts are out of stock when we pick your order.  We will notifiy you if this should occur and you will have the option to wait for our re-stock order or be refunded.

Local Pick-up
Pick-Up Available at our retail location as follows:

*See return policy notes at the bottom of the page

bug & blossom
North Hill Centre
1679-1632, 14^th Avenue N.W.
Calgary, AB
T2N 1M7

Here's How it Works:
- Simply place your order at bug & blossom online
- Select 'Pick-up at bug & blossom' during checkout
- You will be notified by email within 2-3 business days when your order is ready for pick-up

Easy Steps For Picking Up Your Order:
We care about protecting our customer's information, and to ensure our customers are protected from fraudulent activity the following steps are required for pick up. Absolutely NO exceptions will be made. Once you have received your Store Pickup Notification email, please bring the following items to our store.

- bug & blossom online sales receipt
- The purchasing credit card
- Photo ID
- NOTE: Only the person whose name is on the purchasing credit card can pick up the order at the store.

Northern & Remote Area Shipping
If you are shipping to an address with a postal code beginning with these 3 digits, the address is considered remote or an exception to standard shipping rates. Additional shipping charges may be applied under special circumstances. A member of our team will contact you before your order ships, if additional charges will apply to your order.

Miscellaneous Information
How are taxes calculated on orders? Canadian residents – all orders are subject to 5% Goods and Services Tax (GST). PST (Provincial Sales Tax) & HST (Harmonized sales tax) are not charged on any shipments, so please contact your provincial government for instructions on how to self-assess and remit the tax.

How do I track my order?
When your order is shipped, a shipping confirmation email will be sent to you with your Canada Post tracking number. Once you have your tracking number, you can conveniently track your package online at www.canadapost.com


Return Policy (On Line purchases only)

Unlike our customers who purchase at one of our brick and motar stores (retail outlet), our on line customers don't get to see and hold the physical product before they buy it. Due to this our on line return policy differs from our return policy for goods purchased in our retail outlets. 

*14 Day Money Back Return Policy
Our goal is to provide you with an easy and worry free online shopping experience. We will gladly refund your order for the full price of any returned merchandise less shipping fees in the event that you are unsatisfied with any items you have purchased. However, we will only accept returns within 14 days of the original purchase. All special orders and personalization are final sales.

Need To Return An Item?

* No on line purchases can be returned to our retail locations *

 
If you would like to return an item, please follow the simple steps below:

Step 1: Use the return form that was sent along with your order, or print out a new return form doc or pdf

Step 2: Collect the item(s) you wish to return (please be sure to include all packaging and labels) and place in the original shipping box if you still have it, or an appropriately sized box. Be sure to package the items so that they arrive intact.

Please note: Items MUST be in complete resalable condition; in the original packaging with all packaging complete otherwise a credit will not be issued. Please ensure proper insurance is applied to your return. 

Step 3: Fill out the information requested on the return form and put it in the box.

Step 4: Place your item(s) in the shipping box.

Step 5: The ship to address for the package will be:

bug & blossom
Customer Returns
1679-1632, 14^th Avenue N.W.
Calgary, AB
T2N 1M7

Step 6: Go to your local Canada Post outlet or courier of choosing, you will be responsible for return shipping and insurance charges, be sure to get a tracking number.

Please note: We will refuse any packages sent COD. Be sure to pay for your return shipment at the time you send it.

Resolution: You can expect that your return will be resolved within 7 business days of receipt of your return. Once the product has been received and is determined to be in resalable condition a refund will be credited to your credit card or a cheque will be issued and mailed to you. You will receive a confirmation email.

Questions?
Please contact our team via phone at 403.241.6633
Toll Free 1.866.780.6633
Or via email at customerservice@bugandblossom.com